Privacy Policy

Last updated: March 19, 2026

Overview

HeyNalo (“Nalo,” “we,” “us”) provides an AI-powered business assistant that works through WhatsApp and SMS. This policy explains how we collect, use, and protect your information.

Information We Collect

Account Information: When you sign up, we collect your name, phone number, and business details.

Messages: We process messages you send to and receive through Nalo to provide our services (quoting, scheduling, payments, etc.). We do not read or share your messages for advertising purposes.

Client Data: Information about your clients (names, contact info, job history) is stored securely and belongs to you. You can export or delete it at any time.

Payment Information: Payment processing is handled by third-party providers. We do not store credit card numbers.

How We Use Your Information

• To provide and improve our services
• To generate quotes, invoices, and payment links
• To send appointment reminders and follow-ups
• To provide customer support

Data Security

We use industry-standard encryption to protect your data in transit and at rest. Your messages and client records are encrypted and stored securely.

Your Rights

You can:

• Access your data at any time
• Export your client records
• Delete your account and all associated data
• Opt out of marketing communications

Contact

Questions about privacy? Email us at hello@heynalo.com.